MPM Capital needed assistance in their IT department to fully integrate the Microsoft Customer Relationship Management (CRM) system with the many customized add-ins. These additions required systems professionals with inter-disciplinary skills and knowledge. MPM Capital turned to D. Lawton Associates to assist them with the Email Manager and systems integration with BlackBerry™. This successful cooperation has lead MPM Capital to rely on D. Lawton Associates for their “impossible” tasks.
- Developed utilities to recover and redirect email messages.
- Customized central database to automate business tasks.
- Integrated RIM BlackBerry™ with Business Intelligence reporting.
- Acted as liaison between key product vendors.
- Optimized business data warehouse for maximum performance.
Results for MPM Capital
- They are no longer losing business due to missed messages.
- Agents can view client email on BlackBerry™.
- Faster delivery of services to business agents.
- Faster resolution of custom add-in flaws.
- Greater and reliable database performance.